Refund policy



Last Updated: May 14, 2026



1. No Returns or Exchanges



Our items are produced in small runs and may be handmade or outsourced; therefore, we do not accept returns or exchanges for reasons such as:

  • Change of mind
  • Ordering the wrong item
  • Minor variations in size, color, appearance, or other small imperfections


Please note: Products may be graded as A or B, with A-grade items representing higher quality and B-grade items possibly having minor imperfections. Pricing may vary depending on the grade.


Any product that does not explicitly display a grade should be assumed to be A-grade.


Please understand that natural variations can occur in both handmade and outsourced products. These variations are not considered defects unless otherwise stated.



2. Damaged or Incorrect Items


If your order arrives damaged or incorrect, contact us within 5 days of delivery with:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging


We will replace the item if possible, or provide a refund if a replacement is unavailable. This applies regardless of whether you paid upfront or used a Buy Now, Pay Later option.



3. Lost Packages


We are not responsible for packages lost due to:

  • Incorrect shipping addresses
  • Carrier errors outside my control


If tracking shows the package as Delivered, we cannot provide a refund. This applies to all payment methods, including Buy Now, Pay Later.



4. Cancellations


Orders may be canceled only before they have been shipped. Once shipped, cancellations are not possible.


If you used a Buy Now, Pay Later option, you may cancel before the order ships, but not afterward.


For more detailed information about cancellations, please see my Shipping Policy.



5. Refund Processing


Approved refunds will be issued to the original payment method used at checkout.


Refunds are processed once the issue has been reviewed and approved and may take several business days to appear, depending on your payment provider.



6. Return Shipping


Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.


If a return is approved for a damaged or incorrect item, return instructions will be provided.



7. Non-Returnable Items


The following items are not eligible for returns or refunds:

  • Custom or made-to-order items
  • Pre-order items
  • Digital products or downloads
  • Sale or clearance items



8. Contact


For refund or order issues, contact us at:


Email: contact@rabbannt.com